Preventing and Managing Workplace Violence

This half-day workshop is designed for people who are at risk of work-related violence and is suitable for anyone working in healthcare, social services, retail, hospitality, residential and community care, field work or any kind of role where workplace violence has been identified as a hazard. This session provides information and guidance on the measures available and appropriate to eliminate or minimise workplace violence hazards and risks. It also provides demonstrations and scenario based role plays providing participants with practical self protection skills in the event of physical assault. 

Course Outline

Topic One - Definitions:

  • Workplace Violence
  • What is Aggression?
  • What is Assault?
  • What is Restraint?

Topic Two - Legislative Guidelines / WHS Principles:
  • NSW WHS legislation and guidance material
  • Industry Guidelines Violence Prevention Programs

Topic Three - Understanding the Origins & Mechanisms of Challenging Behaviour:

Workplace Violence causes:

  • Participants' experiences
  • Risk Factors
  • Identifying and assessing workplace violence hazards (patient, client, setting and organisational risk factors

Topic Four - Methods of Communication:
  • Withdrawn
  • Passive
  • Assertive
  • Aggressive
  • Assaultive

Topic Five - Positive Behaviour Support:
  • Increasing quality of life for clients by reducing challenging behaviours
  • Why we are in our role
  • First and Centered approach

Topic Six - Preventing & Managing Escalation:
  • Risk Management
                - Hazard Identification
                - Risk Assessment
                - Risk Control
                - Monitor & Review
  • Worksite Analysis

                - What are you doing & how are you doing it?
                - Client, setting & organisational risk factors

  • Hierarchy of Controls relevant to Workplace Violence

                - Eliminate; Substitute; Isolate; Engineering; Administration; PPE

                - Control examples relevant to workplace violence

  • Topic Seven - Recognising Triggers
                - Strategies to manage already angry people (incl. families, others, etc.)
                - Environmental irritants
                - Unmet needs
  • Proactive vs. Reactive Measures:

                - Benefits of planning and taking a strategic approach

  • Harm Minimisation
                - Evasive & non-pain inducing harm minimisation strategies
                - Demonstration of 3 key evasion and release techniques
                - Scenario based role plays based on possible situations
                - Use of force options (Appropriate: Necessary + Reasonable = Justifiable)


Topic Eight : Post-Incident Management:
  • Injury Management

                - First aid response to choking, stabbing, projectiles and typical assault outcomes

  • Incident Investigation
                - Identifying contributing factors
                - Root cause analysis
                - Review of violence prevention programs
                - Implementing required changes to controls / new controls
                - Records analysis and tracking

  • Trauma Counselling
  • De-Brief
  • Employee Assistance Programs (EAP)


Please contact us for an obligation free quote for a group booking to be held either at IOH or your own workplace. Course fee includes course materials, refreshments. 


This course is delivered by Graeme Sneddon who is an experienced Case Worker in challenging behaviour units and is on one of Australia's most respected authorities on Martial Arts.  Graeme understands first-hand the strenuous demands that workers can face in potentially violent situations and the affects this can have on one's health and overall well-being.  The course includes working with the latest information available regarding preventing workplace violence and incorporates scenario-based role plays.

This course is only available for group bookings.

Award and Recognition

Successful participants will be awarded with a Certificate of Attendance.