The world of work is changing and managers and supervisors are increasingly being required to confidently handle complex interpersonal issues in the workplace with workers, colleagues and clients.

This Conflict Resolution training is delivered by a registered Psychologist with over 20 years of experience and provides on understanding of an individual’s conflict handling style and conflict resolution strategies. 

Duration

4 hours

Cost

$295.00 per person (GST free)

Conflict Resolution Course Details

• Recognising the states in escalation of conflict
• Recognise the strengths and weaknesses of your preferred conflict handling style
• When to use different conflict handling styles
• Core communication skills for conflict resolution e.g. negotiation, the win/win approach and more
• Map conflict visually in order to lead a team towards workable solutions

Delivery

Training is delivered face to face.

This course can be customised to meet your specific workplace needs and is able to be delivered at IOH or on-site at your workplace. Please call to arrange a suitable training time.

Award and Recognition

Successful participants will be awarded with a Statement of Attendance.