The Advanced Return to Work Coordination course provides a follow-up to the Introduction to Return To Work Coordination course for Return To Work Coordinators with a minimum of 6 months experience, to focus on the issues which impact on the successful return to work of injured workers. This course is delivered by a WorkCover Approved Trainer.

Participants will gain an understanding of how to deal with complex cases using negotiation and strategic case management approaches. Learn to manage disputed claims and identify options for permanently partially impaired workers.

Advanced Return to Work Coordination Course Details

Session One – Managing Complex Cases – The Suitable Duties Dilemma

• Current legal requirements.
• The role of key players in the WorkCover Scheme.
• Case study

Session Two – Strategic Case Management

• Factors which make cases complex.
• Strategic case management – aligning claims, provider, RTW and treatment strategies.
• The injury recovery guide
• “Flags” for case management decisions.

Session Three – Managing Complex Cases – the Disputed Claim

• Life cycle of a claim
• The roles of key players in dispute management
• Dispute strategies
• Case Study Two

Session Four - Negotiation

• Negotiation techniques.
• “Mapping” a case management discussion.
• Case Study Three

Session Five – Options for Permanently Partially Impaired Workers

• Strategies for permanently partially impaired workers
• The team approach
• Choices of strategies for individual cases

Session Six - Summary & Course Evaluation

Delivery

Training is delivered face to face.

Award and Recognition

Successful participants will be awarded with a WorkCover Certificate.