Employee Assistance Program or EAP is an employer sponsored service allowing staff to confidentially utilise counselling to resolve problems (whether personal or work). This approach is used by most large and many smaller businesses to maximise productivity, morale and staff loyalty.
The cornerstone of most EAPs is usually a confidential short-term counselling and referral service. This may be complemented by mediation services, referrals, education programs, and/or training courses.
The design of the service, cost-constraints and monitoring processes are contracted with individual employers to ensure the cost-efficiency and effectiveness of the service.
EAPs have been clearly demonstrated to provide significant savings in
• Dealing with substance abuse
• Staff retention/turnover
• Accident rates & claims costs
• Team orientation and organisational loyalty