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iCare Case Awards 2017 - Winner in Customer Excellence

In 2017 iCare, the administrator of NSW Workers Insurance, introduced a Net Promoter Score (NPS) feedback system for all people involved in Workers Insurance (Employers, Workers, Agents, Doctors). IOH was delighted to be awarded Winner in Customer Excellence for the highest performance of any service provider.

An award such as this acknowledges the hard work and contribution of the team at IOH. We are humbled and grateful for an award that recognises excellence in customer service in an organisation where our focus is on people care, quality and a commitment to work collaboratively in workplace rehabilitation with all of our stakeholders.

It is also important to recognise that this award was based on the feedback of our stakeholders and without your contribution, this award would not have been possible.

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IOH is a leader in the provision of Work Health and Safety (WHS) and work related training programs, offering a range of programs aimed to minimise the incidence & impact of injuries and to maximise safety and productivity at work.


The IOH approach has helped many businesses manage and reduce the costs associated with workplace injuries and illness. This is approached through an integrated offering covering prevention, treatment and rehabilitation.